Course curriculum

  • 1

    Introduction

    • Welcome from your instructor Jenn Humphries

    • Essential Communications Writing: Follow Along pdf to view or download

    • Intro Assign

    • Let's See Where We are At
  • 2

    Identify your Audience

    • Audience_tone
  • 3

    Choosing a Writing Tone

    • Instructor Video

    • Basement Flooding – City of Toronto_April26_21_toronto.ca

    • Business Expansion and Location Assistance – City of Toronto website_apr26_21

    • Play with Tone

    • Toronto Greeters Program – City of Toronto_apr26_21_toronto.ca
  • 4

    Writing Fundamentals and Best Practices

    • Instructor Video

    • Practice. That's the key to becoming a better writer.

    • Rewrite/Fix these sentences

    • Editing and Proofreading Checklist
  • 5

    Write to Excellence and Beyond Business Standards

    • Instructor Video

    • Email example and template

    • Memorandum example and template

    • Letters to Councillors and Residents

    • All about you